Frequently Asked Questions
Everything you need to know about our natural skincare and hair care solutions.
Are Vilvah products 100% natural?
Yes, we use high-quality natural ingredients sourced directly from farmers. Our products are free from sulfates, parabens, and harsh synthetic chemicals.
How long does shipping take?
Domestic orders typically arrive within 3-7 business days. International shipping times vary by location, usually taking between 10-15 business days.
What is your return policy?
Due to the personal nature of skincare, we do not accept returns. However, if you receive a damaged or incorrect product, please contact us within 24 hours for a replacement.
Are your products suitable for sensitive skin?
Our products are formulated to be gentle, but we always recommend doing a patch test on a small area of skin before full application.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your shipment in real-time.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes within India. A nominal convenience fee may apply to COD orders.