Returns & Exchanges

At Vilvah, we strive to ensure you are completely satisfied with your natural skincare journey. If you receive a damaged or incorrect product, our hassle-free return policy allows you to request a replacement or refund within 48 hours of delivery.

Return Process

• 1.
  Initiate Request

  Contact our support team at support@vilvahstore.com within 48 hours of receiving your order, including your order ID and clear photos of the product.

• 2.
  Quality Inspection

  Our quality control team will review your request and the provided images to verify the concern, typically providing an update within 24-48 business hours.

• 3.
  Reverse Pickup

  Once approved, we will arrange a reverse pickup from your address at no additional cost; please ensure the product is unused and in its original packaging.

• 4.
  Resolution Process

  After the item reaches our warehouse and passes inspection, we will process your full refund to the original payment method or dispatch a fresh replacement.